Telehealth & Online Psychology Providing help when you need it, where you need it Convenient and affordable Telehealth therapy
What is Telehealth? Telehealth means that your consultation is conducted via videoconference between you and your psychologist, rather than face-to-face. This involves video and audio connection. Services can be provided via Telehealth, Skype and FaceTime.
COVID-19 (Coronavirus) Assistance We now offer Medicare funded Telehealth appointments to all Australians until 30 September 2020. Each client is eligible for up to 10 psychological counselling sessions per calendar year. People may access essential health services in their home while they undertake self-isolation or quarantine and reduce the risk or exposure to COVID-19. A referral is required from your GP, psychiatrist or paediatrician. All referring practitioners will be required to provide signed electronic copies of the referral letter or document (such as a mental health plan). If you have already provided a referral you do not need to obtain a new referral. However, you are not entitled to an additional 10 sessions per calendar year. Telehealth services are available to:
people isolating themselves at home on the advice of a medical practitioner or accordance with home isolation guidance issued by the Australian Health Protection Principal Committee (AHPPC) people who meet the testing guidelines for COVID-19
people aged over 70 years (or over 50 years for Aboriginal and Torres Straight Islander people)
people with chronic health conditions or who are immunocompromised
parents with new babies and people who are pregnant
For the safety of our clients and staff that all psychology services provided during the COVID-19 pandemic take place via Telehealth. All services will be bulk billed under the MBS for COVID-19 assistance. If you are unsure if you eligible for Telehealth services, please contact our psychologist.
Bushfire Assistance Psychology services are available via Telehealth for individuals, families and emergency response personnel. Each person is eligible to receive Medicare rebates for up to 10 psychological therapy sessions. Those effected by bushfires will not need a mental health plan from a GP or a diagnosed mental illness to obtain these services. Our psychologists offer appropriate coping strategies, social support, counselling and family-based psychological interventions. Psychological services in this area aim to provide immediate and critical counselling and support. If long-term therapy is required, our psychologists will discuss appropriate treatment options with you.
General eligibility for Telehealth (not under Bushfire or COVID-19 requirements) To be eligible to receive general Telehealth services under Medicare (that is, not under Bushfire or COVID-19 requirements), you must:
have an eligible mental health condition and a referral from a GP, psychiatrist or paediatrician
live in an eligible rural, remote or very remote location
be located at least 15 kilometres, by road from the mental health professional
not be a patient of an emergency department or admitted to hospital at the time of the service
Clients who are eligible under the general scheme are entitled to access up to 10 Telehealth sessions per calendar year.
Bookings & Queries To make an appointment or for any queries about Telehealth please contact our psychologist, Khai Lan Wong at firstname.lastname@example.org or 0412 051 809.